GMPA's weblog

Two posts in a day. This is sort of a rant. I purchased an SMT5600 phone from Cingular and in the course of my day while the phone was in the case(and less than 15 days old), the screen must have been bumped because when I took it out of the case, the screen was broken down the bottom. This is an expensive phone so I was slightly miffed. I brought it to Cingular in Hyannis and Andrew said it was not covered. I called Customer Care and Melanie stated it was absolutely covered and that was Cingular's policy.
Needless to say, 3 weeks and lots of dollars later, Cingular did not live up to their customer representatives word and the most they could do for me was a $50.00 credit. Sometimes it baffles me how these large businesses stay in business with customer service like this but they do.
But there was some good out of this. Andrew in Hyannis was nice all the way through the process and I thank him for that.

Have any rants to share? Let me know.